Have Questions? We Have Answers.
Ease into the world of Artnativ with clarity. Our FAQs cover a spectrum of topics.
How can I place an order on Artnativ?
Ordering is easy! Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your details and complete your purchase.
Can I modify or cancel my order after placing it?
Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
What shipping methods are available?
We offer standard and express shipping options. Delivery timeframes vary by location and will be shown at checkout.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. Use this number to track your package in real-time on our website.
How do I initiate a return?
Visit our Returns page and follow the provided instructions. Ensure your item meets our return criteria, and our team will guide you through the process.
Do you offer exchanges for products?
At this time, we don't offer direct product exchanges. If you'd like a different item, please initiate a return and place a new order.
How can I contact customer support?
You can reach our support team via our contact page or by emailing support@artnativ.com. We aim to respond within 24 hours.
Do you offer gift wrapping or special packaging?
Yes! You can select gift wrapping at checkout. Custom notes and wrapping options are available for select artworks.